Frequently asked questions

No. You can check out as a guest with just your name, phone number, email and delivery address. An account is optional — it simply lets you see past orders and keep a wishlist.

Yes. Every product listed is physically with us before you order. We are not a dropshipper, so we never take payment for something we then have to source. If an item sells out, we take it off the site.

Yes, any time before it is dispatched — email us with your order reference and we will cancel and refund you in full. Once it is with our courier we can no longer stop it.

You will see a confirmation on screen with your order reference straight after payment, and we will be in touch to arrange delivery. If you are ever unsure, email us with your reference.

By card or mobile money, through Paystack. Mobile money covers MTN, Telecel and AirtelTigo.

Yes. Payment happens on Paystack's secure page, not ours. Your card and mobile money details are never seen, handled or stored by this website — we only receive confirmation that the payment succeeded.

Ghana cedis (GHS), tax included. Delivery is added separately and shown at checkout before you pay.

Not at the moment. All orders are paid for online, which is what lets us hold stock and dispatch the same day.

Across Ghana. Fees and timelines for each area are on our delivery policy page, and the exact cost for your address is shown at checkout.

Accra and Tema are typically 1–2 working days, Kumasi 2–3, and other regions 3–5. Times run from dispatch, not from when you order, and exclude Sundays and public holidays.

Orders paid for before 2pm on a working day usually go out the same day. Later than that, or at a weekend, and it goes out the next working day.

Yes. Choose the pickup option at checkout and pay no delivery fee — we will message you with the address and a time once your order is ready.

Our courier will call the number you gave at checkout. If a delivery fails because nobody could be reached, we will arrange a second attempt, though a second delivery fee may apply.

If it arrived damaged, faulty, incorrect or incomplete, yes — tell us within 7 days and we will replace it or refund you in full, including delivery. You never pay to send back a mistake of ours.

No. Opened or unsealed cosmetics, skincare and fragrance cannot be returned for hygiene reasons — they cannot be resold, and accepting them back would put other customers at risk. This is standard for beauty retailers.

We submit the refund within 2 working days of approving it. After that it is with your provider: mobile money is usually same-day to 3 working days, cards 5–10 working days.

No — refunds go back to the card or mobile money wallet you paid from, because they are processed through the original transaction.

Yes. Everything we sell is sourced from our suppliers as genuine, branded stock.

Message us before you buy and we will help you choose — we would much rather get it right first time than process a return. Always read the ingredients and patch-test anything new, especially with sensitive skin.

We share what we know as retailers, but we are not medical professionals and nothing we say is medical advice. For a persistent skin condition, please see a dermatologist.

Almost certainly not — manufacturers change packaging regularly without notice, and our photos can lag behind. If you are concerned, send us a photo and we will check it for you.