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Delivery policy
Last updated 3 September 2026
Everything on this website is in stock and with us before you order, so your order is picked and dispatched from Accra — we do not order it in after you buy.
1. Where we deliver, and what it costs
We deliver within Ghana. The exact fee for your area is calculated at checkout, before you pay, so there is never a charge you did not see coming.
| Area | Delivery fee | Estimated time |
|---|---|---|
| East Legon | ₵35.00 | Weekends |
| Achimota | ₵25.00 | Weekends |
| Lapaz | ₵25.00 | Weekends |
| Adenta | ₵35.00 | Weekends |
| Kasoa | ₵50.00 | Sundays |
| Dome | ₵15.00 | 1-2 working days |
| Taifa | ₵20.00 | Weekends |
| Haatso | ₵30.00 | Weekends |
| Weija | ₵40.00 | 1-2 working days |
| Legon | ₵30.00 | Weekends |
| North Legon | ₵35.00 | weekends |
| Tema | ₵45.00 | 1-2 working days |
| Kumasi | ₵50.00 | 2-3 working days |
| Pickup (no delivery) | Free | Ready to collect in 1-2 working days |
Times are in working days and are measured from dispatch, not from the moment you order. Sundays and public holidays are not working days.
2. When your order is dispatched
Orders paid for before 2pm on a working day are usually dispatched the same day. Anything after that, or at a weekend or on a public holiday, goes out on the next working day.
We will call or message you on the number you gave at checkout to arrange the handover, so please make sure it is a number you actually answer.
3. Pick up in person
If you would rather pick it up yourself, choose “I will pick it up” at checkout and pay no delivery fee. We will message you with the address and a time once your order is ready.
4. Getting your address right
Ghanaian addresses are hard on couriers, so the more you give us the better — a landmark, a digital address, or a simple description all help enormously. Please check your details before you pay.
If a delivery fails because the address was wrong or nobody could be reached, we will contact you to arrange a second attempt. A second delivery fee may apply, because our courier charges us for the second trip.
5. Checking your order on arrival
Please open your parcel and check it while the courier is still with you where you can. If anything is damaged, missing or wrong, tell us within 7 days and we will put it right at our cost — see our refund and cancellation policy.
6. Delays outside our control
Occasionally something delays a delivery that neither we nor our courier can prevent — weather, road closures, a national holiday. We will always tell you what is happening rather than leave you guessing, and if an order is genuinely lost we will replace it or refund you in full.
7. Questions about a delivery
Email hello@glowbyglover.com with your order reference, or use our contact page, and we will chase it for you.